Terms of Service

Effective Date: April 6, 2026

Welcome

Welcome to the official website of The Gregory Isaacs Estate ("Website," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of this website, including all content, products, services, and features offered through it. By accessing or using this Website, you agree to be bound by these Terms. If you do not agree, please do not use the Website.

1. About the Website

This Website provides information, media content, merchandise, publications, and digital products related to the legacy, music, and story of Gregory Isaacs, including but not limited to: books and publications, digital downloads and eBooks, music-related content, merchandise, event announcements, and news and promotional materials.

2. Eligibility

You must be at least 18 years old or have permission from a parent or legal guardian to use this Website. By using the Website, you represent that you have the legal capacity to enter into these Terms.

3. Intellectual Property Rights

All content on this Website — including text, images, audio, video, logos, artwork, graphics, and design elements — are owned by or licensed to the Gregory Isaacs Estate and are protected by copyright, trademark, and intellectual property laws. You may not copy, reproduce, or distribute content without written permission, modify or create derivative works, or use content for commercial purposes without authorization. Unauthorized use may result in legal action.

4. Purchases and Payments

When purchasing products through the Website: all prices are listed in the stated currency at checkout; payments are processed through secure third-party payment providers; we reserve the right to refuse or cancel any order at our discretion; availability of products is not guaranteed; and you agree to provide accurate billing and contact information.

5. Digital Products

Digital items such as eBooks or downloads are licensed, not sold. They are for personal, non-commercial use only and may not be redistributed, shared, resold, or uploaded elsewhere. All digital sales may be final unless otherwise stated.

6. Shipping and Delivery

For physical products, delivery times are estimates only. We are not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances. Customers are responsible for providing accurate delivery information. Additional duties or taxes may apply depending on location.

7. User Conduct

You agree not to use the Website for unlawful purposes, attempt to hack or disrupt Website operations, upload harmful or malicious content, impersonate another person or entity, or interfere with Website security. We reserve the right to restrict access for violations.

8. Third-Party Links

The Website may contain links to third-party platforms such as online bookstores, streaming services, or social media. We are not responsible for third-party content, external privacy policies, or transactions made outside our Website. Use third-party services at your own risk.

9. Disclaimer of Warranties

The Website is provided "as is" and "as available." We do not guarantee continuous or error-free operation, accuracy or completeness of content, or that the Website will be free from viruses or harmful components. Your use of the Website is at your own risk.

10. Limitation of Liability

To the fullest extent permitted by law, the Gregory Isaacs Estate shall not be liable for indirect or consequential damages, loss of profits or data, service interruptions, or purchase-related disputes beyond the value of the product purchased.

11. Privacy

Your use of the Website is also governed by our Privacy Policy below, which explains how personal information is collected and used.

12. Changes to the Terms

We may update these Terms at any time. Changes become effective once posted on this page. Continued use of the Website means you accept the revised Terms.

13. Termination

We reserve the right to suspend or terminate access to the Website at any time for violations of these Terms or misuse of services.

14. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Jamaica, without regard to conflict of law principles.

Privacy Policy

Effective Date: April 6, 2026

Overview

The Gregory Isaacs Estate respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit the official Gregory Isaacs Website. By using this Website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information you voluntarily provide, including name, email address, phone number, billing and shipping address, payment details (processed securely through third-party providers), messages or inquiries submitted through contact forms, and newsletter subscription information. We also automatically collect IP address, browser type, device information, pages visited, time spent on pages, referring website links, and cookies and tracking data.

2. How We Use Your Information

We use collected information to process orders and deliver products, provide customer support, send purchase confirmations and updates, improve Website performance and user experience, send newsletters or promotional updates (if you opt in), respond to inquiries or licensing requests, prevent fraud and maintain Website security, and comply with legal obligations.

3. Cookies and Tracking Technologies

The Website may use cookies and similar technologies to remember user preferences, analyze traffic and usage patterns, improve functionality, and support marketing and analytics services. You may disable cookies through your browser settings, though some features may not function properly.

4. Sharing of Information

We do not sell your personal information. We may share information with trusted third parties only when necessary, including payment processors, shipping and delivery providers, Website hosting services, email marketing platforms, and analytics providers. These parties are required to protect your information.

5. Third-Party Services and Links

The Website may link to external platforms such as online bookstores, streaming platforms, social media networks, and payment gateways. We are not responsible for the privacy practices of third-party websites. Please review their policies separately.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss or misuse, and alteration or disclosure. However, no internet transmission or storage system can be guaranteed 100% secure.

7. International Users

The Website may be accessed worldwide. By using the Website, you understand that your information may be processed in countries outside your own jurisdiction where privacy laws may differ.

8. Your Rights

Depending on your location, you may have the right to request access to your personal data, correct inaccurate information, request deletion of your data, withdraw consent to marketing communications, and request limitation of data processing. To exercise these rights, contact us at info@officialgregoryisaacs.com.

9. Email Communications

If you subscribe to our mailing list, you may receive updates about Gregory Isaacs releases, book announcements, and events and promotions. You may unsubscribe at any time using the link provided in emails.

10. Children's Privacy

This Website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date. Continued use of the Website indicates acceptance of the updated policy.

Refund & Returns Policy

Effective Date: April 6, 2026

1. General Policy

We aim to ensure customer satisfaction while protecting the integrity of our products and digital content. Refunds and returns are handled according to the product type purchased.

2. Physical Products (Books & Merchandise)

Physical items may be eligible for return if the item arrives damaged or defective, the wrong item was received, or the item is unused and in original condition. Return requests must be submitted within 7 days of delivery. We do not accept returns for items damaged due to misuse, items returned without prior approval, or products not purchased directly from this Website. To request a return, email info@officialgregoryisaacs.com with your order number, full name, description of the issue, and photos if the item is damaged. Customers are responsible for return shipping costs unless the error was ours. Approved refunds will be issued to the original payment method within 5–10 business days.

3. Digital Products (eBooks & Downloads)

All digital products are non-refundable and non-returnable once delivered or accessed. Refunds will only be granted if the file is corrupted or inaccessible, or if a technical error prevents download and cannot be resolved. If you experience issues, contact us for assistance.

4. Order Cancellations

Orders may only be cancelled if they have not yet been processed or shipped. Once an order has shipped, it cannot be cancelled and must follow the return process.

5. Shipping Issues

We are not responsible for shipping delays caused by carriers, customs processing delays, incorrect addresses provided by customers, or lost packages marked as delivered by the carrier. Please ensure shipping details are accurate at checkout.

6. Third-Party Purchases

Books or products purchased through third-party platforms including Amazon, online bookstores, or retail bookstores must follow the refund and return policies of those sellers. We cannot issue refunds for purchases made outside this Website.

7. Exchanges

We currently do not offer direct exchanges. If eligible, customers may return an item and place a new order separately.

8. Fraud Prevention

We reserve the right to refuse refunds or returns where abuse of the policy, fraud, or suspicious activity is suspected.

Questions? Contact us at info@officialgregoryisaacs.com

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